FQA,s
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How long does it take to process my order?
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after business hours will be processed the next business day.
Which shipping carriers do you use?
We work with USPS, UPS, FedEx, and DHL to ensure secure and timely delivery.
Do you ship internationally?
yes, we ship to most countries worldwide (excluding regions under international sanctions).
Orders over $59.99 – Free shipping
Orders under $59.99 – $12.99 shipping fee
What are the estimated delivery times by region?
North America (USA, Canada, Mexico): 7–15 business days
Europe (UK, Germany, France, Italy, Spain, etc.): 7–15 business days
Asia (Japan, South Korea, Singapore, etc.): 7–15 business days
Oceania (Australia, New Zealand): 7–15 business days
South America (Brazil, Argentina, Chile, etc.): 7–15 business days
Middle East (UAE, Saudi Arabia, Israel, etc.): 7–15 business days
Africa (South Africa, Nigeria, Egypt, etc.): 7–15 business days
How can I track my order?
Once your order ships, you will receive an email with your tracking number and carrier details so you can track your shipment anytime.
What is your return policy?
You may request a return within 30 days of delivery. Returned items must be unused, undamaged, and in their original packaging.
Which items are non-returnable?
We do not accept returns for:
Items that have been assembled, used, or modified
Products showing signs of wear, damage, or missing parts
Learn & Play / Activity Sets if sealed packaging has been opened
How do I return an item?
Email us at help@oliada.com with your order number and reason for return.
Receive a Return Authorization (RA) number and instructions.
Ship the item back using a trackable method.
How long does it take to receive a refund?
Refunds are issued within 7 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return is due to our error.
What payment methods do you accept?
We accept:
Visa / MasterCard / American Express / Discover
PayPal
Shop Pay / Apple Pay / Google Pay (where available)
Do you offer Cash on Delivery (COD)?
No, we require full payment at the time of purchase.
What currency are your prices in?
All prices are listed in USD (United States Dollars). Your card issuer may apply conversion rates and fees for international purchases.
Will I be charged taxes or duties?
US orders: Sales tax is calculated at checkout.
International orders: Import duties, VAT, or customs fees may apply and are the buyer’s responsibility.